We are adamant about self-directed, client-based teams because we believe that’s the best way to give clients what they want!
Marketing, the essence of business, is simply the process of taking products or services to market. There are lots of textbook definitions of marketing. Here’s our definition:
"Marketing is finding out what the customer wants and giving it to them."
It's the same thing when it comes to getting the most out of a company's people. Just find out what they want and give it to them. (What people really want is listed a few pages back.) If a company hires people who are talented, experienced, self-motivated and aligned with the company's goals, then it simply becomes a matter of supporting those people with the resources they need in a healthy working environment.