So, yes, there are downsides to reorganizing to better serve the client: mental pain caused by resistance to change; and prices to pay in time and money.
Yet, we’re passionate about this organizational concept at The Phelps Group.
The client-based team structure, when operating in the proper environment, provides natural alignment to fulfill the needs of the individual, the company and the customers they serve. Everybody wins.
We're all mind workers. We like freedom. We realize the importance of speed. We trust each other to give constructive, timely criticism.
We think companies organized in this manner will attract the best people and enable these people to perform at their highest level. Plus, the customer will be heard and better served.